This is an exciting opportunity to join the City of Lincoln Council’s Tenancy & Estates Team as one of several Housing Officers helping to deliver high-quality housing management services across the city. These varied and rewarding roles will place you at the heart of effective case management, covering property condition and hoarding matters, supporting tenants through decants, resolving access issues, safeguarding, completing fire risk assessments in low-rise blocks and contributing to a wide range of other important areas within housing management.
Offering a dynamic blend of property visits, community-based work and office-based or remote working, these roles provide the chance to make a real, positive difference for tenants and communities across Lincoln.
Key responsibilities:
- Provide a helpful, effective and high-quality tenancy management service for tenants and leaseholders living in the council’s housing stock, building positive landlord and tenant relationships and supporting successful, sustainable tenancies.
- Help create safe, well-managed and welcoming estates by supporting compliance with tenancy agreements, managing the estate environment effectively and encouraging residents to get involved in shaping their communities.
The successful candidate will be able to demonstrate:
- Ability to determine priorities and work to deadlines.
- Ability to think and act creatively and innovatively.
- Ability to handle conflict and adopt a firm but fair approach.
- Ability to work and communicate with all customers and clients.
- Knowledge of housing law and how it relates to council tenancies e.g. tenancy agreements and enforcement for breaches.
- Knowledge of tenancy management issues relevant to registered housing providers.
- Experience of working in a social housing tenancy management or related public service field.
- Knowledge of estate and property management.
Benefits we offer:
- Flexible working options / Flexi time scheme.
- Generous annual leave entitlement plus bank holidays.
- Local government pension scheme.
- Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
- Health and Wellbeing support.
- Sustainable Travel Options (Tax free bike scheme and discounted City parking).
For an informal discussion, please contact Dawn Colburn (Senior Housing Officer) on dawn.colburn@lincoln.gov.uk
In order to complete your application, please download and read the job description attached. You will find the essential criteria required for the role in the person specification section, so please ensure you address this in your supporting statement.
All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. These roles also require an enhanced DBS check.
Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.
As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.
The City of Lincoln Council is seeking a highly motivated individual to work within their Tenancy Services Team. Communication and negotiation skills are key to this role, which will involve having contact with tenants, tenants’ groups, social landlords, colleagues in Housing and within other Directorates of the Council.
Duties will include, but are not limited to:
- Assisting with preparing, updating, and maintaining tenancy records and case files.
- Inputting and checking data on housing management systems.
- Ensuring records are accurate, confidential and compliant with data protection standards.
- Handling incoming e-mails, phone calls and enquiries, ensuring they are directed to the right officer.
- Supportting tenants with basic information such as rent queries and signposting to relevant services.
- Preparing letters and documentation used in tenancy management.
- Assisting officers with estate-based tasks, including scheduling inspections and updating logs from site visits.
- Collating information for new tenancies, tenancy reviews, anti-social behaviour cases and safeguarding referrals.
- Supporting the tenancy team with general administrative tasks.
- Ability to use own initiative.
- Good interpersonal and communication skills.
- Ability to meet deadlines and prioritise day to day workloads.
- An understanding of adhering to and maintaining confidentiality.
- GCSE’s (or equivalent) to include English and Maths at Grade C / 4 or above.
- Ability to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI), and how it applies to the role.
For an informal discussion, please contact Sharon Hylton (Work Based Learning Team Leader) on sharon.hylton@lincoln.gov.uk
In order to complete your application, please download and read the job description attached. You will find the essential criteria required for the role in the person specification section, so please ensure you address this in your supporting statement. This role also requires a basic DBS check.
All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period.