We are looking for two individuals to join Tenancy Services as Housing Officers on a fixed term basis for 1 year, working in one of our Tenancy Management teams.
The teams provide the front-line service to Council tenants in the City of Lincoln, dealing with such issues as rent arrears, anti-social behaviour and general estate management duties.
Key responsibilities:
- Provide an effective and efficient high quality tenancy management service to the tenants and leaseholders living in the council’s housing stock in order to maintain a good landlord / tenant relationship and strive towards tenancy sustainment.
- Maximise the council’s rental income through effective income management and arrears recovery.
- Ensure and enforce compliance with the tenancy agreement and carry out effective management of the estate environment, promoting and supporting effective resident involvement.
The successful candidates will be able to demonstrate:
- Minimum six months experience of working in social housing, tenancy management or related public service field.
- Knowledge of tenancy management issues relevant to registered housing providers.
- Ability to handle conflict and adopt a firm but fair approach.
- Experience of effective negotiation.
- Ability to make decisions using own initiative.
Benefits we offer:
- Flexible working options / Flexi time scheme.
- Generous annual leave entitlement plus bank holidays.
- Local government pension scheme.
- Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
- Health and Wellbeing support.
- Sustainable Travel Options (Tax free bike scheme and discounted City parking).
For an informal discussion, please contact Mark Lovely (Area Housing Manager) on mark.lovely@lincoln.gov.uk
In order to complete your application, please download and read the job description attached. You will find the essential criteria required for the role in the person specification section, so please ensure you address this in your supporting statement.
All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. This role also requires an enhanced DBS check.
Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.
As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.
The City of Lincoln Council has an exciting opportunity for a Facilities Technician to join our team on a fixed term basis for 6 months.
In this admin support role, you will be part of the Facilities Management team who are responsible for repairing and maintaining the Council’s corporate properties throughout Lincoln.
The position is predominately to provide administrative support including to manage day to day repairs for the Council’s corporate property stock and will include site visits and inspections.
We are looking for a friendly and approachable candidate with previous experience working in a similar role who is able to prioritise repairs.
- Be responsible for the administration of repair and maintenance projects (including order and requests), liaising with the Council’s approved contractors to manage the responsive repairs process.
- Be the systems administrator for the P2 property management software.
The successful candidate will be able to demonstrate:
- Experience of managing contractors in respect of repairs and maintenance to buildings.
- Understanding of service needs to ensure plans maximise opportunities and satisfy service requirements.
- Ability to forge and maintain relationships with staff, contractors and stakeholders.
- Ability / confidence to challenge contractors to ensure works are carried out safely and to the required standard.
- Ability to respond immediately to enquiries and prioritise works.
For an informal discussion, please contact Phil Everson (Facilities Manager) on phil.everson@lincoln.gov.uk
All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period.
We’re looking to appoint a Receptionist to join our Small Business Support team at our Managed Workspace business centres based at The Terrace and Greetwell Place.
These centres offer flexible office space, tenancy management and meeting facilities for local businesses. As part of the team, you’ll help manage and operate both buildings, acting as the first point of contact for tenants, visitors and users of the space.
In this frontline role, you’ll play a key part in delivering a professional and welcoming service, helping us maintain our high standards of customer care.
If you’re approachable, enjoy meeting people and want to be part of a supportive and friendly team, we’d love to hear from you!
- To provide a first point of contact for tenants, visitors and users of the Managed Workspaces ensuring that appropriate security checks are made and that health and safety advice is provided to visitors when required.
- To operate the telephone switchboard, ensuring that calls are handled quickly and efficiently, dealt with at the initial point of contact if possible, or quickly referred to another officer if appropriate.
- Provide a call handling and reception service for tenants.
- Provide an administrative service to tenants including photocopying, printing and conference room hire.
- Collaborate with the team to ensure meeting rooms are stocked with refreshments and that all necessary building checks are completed, contributing to the overall performance of our contracts.
- Support the supervisor in the overall day to day running of the facility.
- To implement the Procedures Manual for the Workspaces and suggest amendments / provide feedback as appropriate.
- To work in line with the Business Plan for the Workspaces as required and provide feedback as required.
- To undertake such other duties as reasonably required within this post, department or section.
- Ability to prioritise workload.
- Ability to present a professional image and positively promote the Council internally and externally.
- Ability to deal with enquiries and complaints.
- Ability to transport oneself between both Greetwell Place and The Terrace.
- A minimum of 4 GCSE passes or equivalent including English, unless can provide evidence of relevant experience.
For an informal discussion, please contact Charlotte Baxter (Assistant Director: Growth) on charlotte.baxter@lincoln.gov.uk
All external candidates are subject to satisfactory pre-employment checks and a probationary period.
The City of Lincoln Council is seeking a highly motivated individual to work within the Revenues & Benefits Shared Service based at North Kesteven District Council Offices, Sleaford.
The role will involve supporting the service to administer council tax for two local authority areas. The service administers council tax, business rates and locally administered benefits as well as enforcing on any associated arrears / debts. It is a fast-paced environment with a high customer demand.
Duties will include, but are not limited to:
- Completing Revenues & Benefits system reconciliations.
- Reviewing and approving bills and benefit notifications being issued for print.
- Considering and responding to customer enquiries.
- Scrutinising and improving internal procedures.
- Undertaking reviews of council tax discounts and exemptions.
- Supporting the Council Tax Administration Team with clerical duties.
- Ability to use own initiative.
- Good interpersonal and communication skills.
- Ability to meet deadlines and prioritise day to day workloads.
- An understanding of adhering to and maintaining confidentiality.
- GCSE’s (or equivalent) to include English and Maths at Grade C/4 or above.
- Ability to demonstrate an understanding of and commitment to Equality, Diversity, and Inclusion (EDI) and how it applies to the role.
- Free on-site parking at our Sleaford offices.
For an informal discussion, please contact Sharon Hylton (WBL Team Leader) on sharon.hylton@lincoln.gov.uk
All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. This role also requires a basic DBS check.
The City of Lincoln Council is looking for an Executive Assistant to provide a dedicated personal assistant service to the Council’s senior officers. The successful candidate will play a vital role in supporting the Council's senior leadership. You will be responsible for managing complex diaries, coordinating meetings, preparing documents and ensuring the smooth running of daily operations. This position requires someone who thrives in a fast-paced environment and is confident at managing multiple competing priorities. Excellent organisational skills, attention to detail, strong communication abilities and a high level of professionalism are essential for this role.
- Managing complex diaries, meetings and correspondence for senior leaders.
- Acting as the first point of contact for internal and external enquiries, including MPs and elected members.
- Handling sensitive and confidential information with integrity.
- Supporting directorate projects and private sector boards.
- Coordinating complaints, monitoring responses and identifying service improvements.
- Producing agendas, minutes and action plans for key meetings.
- Proven experience supporting senior management in a busy office environment.
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to manage competing priorities.
- Experience in project support, minute-taking and stakeholder engagement.
- Confidence in handling sensitive issues and working with discretion.
- Proficiency in Microsoft Office
- A flexible, team-oriented approach with a commitment to customer care
- 4 GCSEs (A–C) including English and Maths or equivalent.
- NVQ Level 3 in Business Administration or equivalent or significant administrative experience.
For an informal discussion, please contact Claire Turner (Business Management & Executive Support Team Leader) on claire.turner@lincoln.gov.uk